Terms and Conditions

TICKETS & ENTRY

HEALTH & SAFETY MEASUREMENTS

MEMBERSHIP

MERCHANDISE

& PURCHASES

BIRTHDAY PARTIES & EVENTS

PRIVACY POLICY

TICKETS AND ENTRY

  1. The terms and conditions presented here are relevant to all members and guests who purchase or are invited to The Tiara Society premises, including and not limited to Once Upon A Time and The Secret Chambers.

  2. Please read these terms carefully before purchasing any tickets to Once Upon A Time by The Tiara Society, including and not limited to tickets to The Secret Chambers. 

  3. By purchasing any tickets, you agree to be bounded by these terms.

  4. The priority of entry into any premises of The Tiara Society will be for children. Adults who wish to accompany children into the premise will be charged a nominal fee and subjected to availability.

  5. Children below the age of 3 must enter with an accompanying adult for a nominal fee. An accompaniment of an additional adult is subjected to availability.

  6. All children and adults are required to wear socks. No shoes are allowed within the premise.

  7. Parents and children can purchase socks from the reception desk at a nominal fee.

  8. Each ticket entry into the premise allows entry for a maximum period of 2 hours unless otherwise specified. 

  9. No eating or drinking is allowed within the play area and premise of The Tiara Society. Meals and drinks can only be consumed within the event spaces, function rooms and reception area.

  10. Bags are not allowed within The Tiara Society's premises and should be kept within the allocated lockers.

  11. Tickets sold are non-refundable and non-transferrable. 

  12. Tickets can only be purchased from The Tiara Society Website or premise. Any tickets that have been purchased by an unauthorised third party vendor will be rejected. 

  13. The Tiara Society reserves the right to deny entry to any person without refund or compensation should they fail to comply with any of our rules or have behaved in an unsafe, illegal, offensive or aggressive manner.

  14. This policy is effective as of 25 March 2021.

MEMBERSHIP

  1. The terms and conditions presented here are relevant to all guests who wish to purchase the Royal Membership of The Tiara Society and Royal Members of The Tiara Society.

  2. Royal Members are entitled to membership points that can be redeemed for merchandise or other products and services by The Tiara Society, including The Secret Chambers, Once Upon A Time, Open Minds by the waters and Open Book by the waters.

  3. The Tiara Society reserves the right to make changes to the terms and conditions of the Royal Membership.

  4. Redemption of products, merchandise or services is subjected to availability.

  5. Memberships purchased are non-transferable.

  6. Points earned by a Royal Member cannot be transferred or combined with that of another Royal Member.

  7. This policy is effective as of 25 March 2021.

 
 

BIRTHDAY PARTIES & EVENTS

  1. The terms and conditions presented here are relevant to all Royal Members and guests who wish to book a party or event with The Tiara Society.

  2. Parties or Events should be confirmed at least ONE MONTH in advance and is subjected to availability.

  3. A party booking will only be confirmed with a non-refundable and an initial deposit of 50% of the party service fee.

  4. The remainder of the service fee and any other additional add-ons or products and services will be charged on the day of your scheduled party or event.

  5. Each party and event follows an allocated time slot. The slots follow strict time restrictions, and any delay may result in a loss of time from your booking. We advise you and your guests to arrive promptly.

  6. You shall be liable for any damage to the premises caused directly or indirectly by your party booking.

  7. No wines, spirits or other drinks or food can be brought onto the premises without our prior agreement.

  8. The Tiara Society reserves the right to deny entry to any person without refund or compensation should they fail to comply with any of our rules or have behaved in an unsafe, illegal, offensive or aggressive manner.

  9. This policy is effective as of 25 March 2021.

 

HEALTH & SAFETY MEASUREMENTS

  1. The terms and conditions presented here are relevant to all Royal Members and guests who wish to enter the premises of The Tiara Society.

  2. All persons who enter the premise must check-in upon arrival through the Trace-Together Safe- Entry QR code provided and have their temperature taken.

  3. Any persons with a temperature above 37.6º will be rejected entry.

  4. Guests and Royal members are required to sanitised before entry into the premise.

  5. Guests and Royal members are to ensure that their group sizes are below 8 persons. Any groups with more than 8 persons will be rejected.

  6. Within the premise, guests and members are to ensure they keep a safe distance between themselves and other patrons outside of their group of 8, with at least 1 metre.

  7. For Birthday Parties and events, children will maintain within groups of 8 and are not allowed to intermingle.

  8. The capacity of the premise is closely monitored. Should we reach capacity, no persons are allowed to enter or re-enter the premise.

  9. All guests, Royal members and staff must ensure that masks are properly put on at all times.

  10. The premise will be thoroughly disinfected every 2 hours. During the time, no guest or Royal members are allowed within the premise.

  11. The Tiara Society will not be liable or responsible for any accidents, damages or injuries that occur within the premises.

  12. The Tiara Society reserves the right to deny entry to any person without refund or compensation should they fail to comply with any of our rules or have behaved in an unsafe, illegal, offensive or aggressive manner.

  13. This policy is effective as of 25 March 2021.

 

MERCHANDISE & PURCHASES

  1. Goods sold are non-refundable and can only be exchanged in the exact condition from the time of purchase within 7 days.

  2. Any tickets, services or products sold are non-refundable and can only be exchanged for another time or date, subjected to availability.

  3. The Tiara Society reserves the right to amend and packages for merchandise or services subject to availability.

  4. Packages are non-transferable unless otherwise specified.

  5. This policy is effective as of 25 March 2021.

 

PRIVACY POLICY

  1. Your privacy is important to us. It is The Tiara Society's policy to respect your privacy regarding any information we may collect from you across our website, http://www.thetiarasociety.com, and other sites we own and operate.

  2. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

  3. We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

  4. We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

  5. Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

  6. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

  7. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

  8. Photos and videos taken at our premises will and can be used for media and marketing purposes. Please approach our staff at our reception counter if you do not want you or your children to be featured within our marketing and media materials.

  9. This policy is effective as of 3 September 2020.